Exchange Policy
what is your Exchange Policy?
Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.Your order may be exchanged if you did not receive the correct item you ordered. (example- You ordered 20" wig & received a 14".)
What kind of product can be accepted?
All hair products are not eligible for exchange or refund after USE.
This includes:
1.) Your lace has already been cut.
2.) The bundles or tape ins have been installed.
3.) Lace has been ripped.
4.) Hair has been dyed.
5.) You have installed your hair product.
How can ship the hair back ?
Before shipping back, please email us firstly for the shipping address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. We have all the rights to refuse the package if you send it back without our permission.
Return Policy
what is your Return Policy?
We can offer free returns for the items that have not been worn or tampered with.
Email us within 30 days to make an application for return. Emails received after 30 days will not be taken into consideration.
How can i do first?
Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
Any packages posted without our consent will not be accepted.
Please don't bother to send the box, you can pack the wig directly with the express bag. Customers who don’t follow the return instruction will be responsible for extra shipping fee caused.
Can I refuse the package?
Please do not refuse to sign for your package. If you want to return your wig, please sign for your package first and contact us. Or you will have to pay the high customs fee resulted from not following our instructions.The product must be in its original state.
Do you Charge any Fee?
There won’t be any restocking fee charged.
But Customers will have to pay customs fee resulted from not following our return instructions.
Refund Policy
what is your Refund Policy?
Refund will be processed within 24 hours once your returned package is received and inspected.
Refund will be directly issued to your original payment account within several days.
How can i do ?
Please be kindly noticed that if you return the product without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.